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For exceptional customer service solutions tailored to meet diverse BPO needs, trust our dedicated team at TSG Solutions. With 24/7 client support and a commitment to excellence, we ensure seamless operations and client satisfaction.

Chat & Phone Support
As businesses move more towards online platforms, it's becoming crucial to address customer inquiries efficiently. Offering 24/7 live chat support and phone assistance allows for immediate responses as customers navigate your site, ensuring a smoother and more seamless experience.

Some of the queries handled are:
- Order Cancellations
- Questions on Commissions
- Replacing Orders
- Product Inquiries
- Handling Inquiries and Complaints
- Tools used: Zendesk, Zoho and Other CRM Tools

Highlights:
• Achieved and maintained an average wait time of 4 minutes for one of our US accounts.
• Achieved 96% CSAT score

Email Support
With the growing reliance on digital communication, email support has become crucial for efficiently managing customer inquiries. It allows businesses to provide detailed, thoughtful responses and maintain comprehensive records of interactions, enhancing overall customer service.

Here are a few examples of the queries we handle:
- Order Status
- Help Desk Services
- Appointment Scheduling
- Product Information and Upselling
- Billing and Account Inquiries

Highlights:
• Reduced the average response time for a client from 8 hours to 4 hours.
• First Contact Resolution(FCR): The percentage of issues resolved in the first email exchange without needing additional follow-ups increased from 70% to 90%

Back Office Support
At our company, our back-office operations handle essential administrative and support functions, such as data entry and process optimization, behind the scenes. This approach ensures smooth and efficient business processes, enabling your front-line staff to focus on delivering exceptional customer service. Here are some examples of the back-office tasks we manage:

- Placing Orders
- Completing Internal Requests
- Processing Refunds & Fulfilling Return Label Request
- Customer Follow-ups
- Data Entry
- SKU Management

Our company offers expert photo editing services, including retouching and enhancement, to ensure your images meet the highest quality standards. By entrusting us with these tasks, you can focus on your core activities while we handle the detailed work to perfect your visual content.

Some of the tasks handled are:
- Basic Photo Editing (Cropping, Resizing, Color Correction)
- Standard Photo Editing (Time Stamp Removal, Blemishes Removal, and all services in Basic Photo Editing)
- Advanced Photo Editing (Retouching, Background Removal, Photo Manipulation, Composite Images)
- Product Photo Editing
- Tool used: Adobe Advanced Photoshop, Lightroom, Canva, Snapseed

Our company provides comprehensive graphic design services, including branding, digital and print materials, and custom illustrations. By leveraging our expertise, you can ensure visually compelling and cohesive designs that enhance your brand identity and communication efforts.

These include:
- Email design
- Social media design
- Web assets design
- Ad design
- Designs for print products

Tools used: Adobe Photoshop, Adobe Illustrator, CorelDRAW, Canva, Figma

Our company provides comprehensive accounting services to manage your financial operations seamlessly. By outsourcing these tasks to us, you can ensure accuracy and compliance while freeing up your internal resources to focus on strategic growth. Some of the services offered are:
- Bookkeeping
- Accounts Payable and Receivable
- Payroll Processing
- Financial Reporting
- Tax Preparation and Filing
- Account Reconciliation
- Audit Support

Transform your business strategy with TSG’s advanced business analytics services. Gain actionable insights and data-driven decisions that propel your business towards greater efficiency and growth.

- Analytical frameworks to assess business requirements and pinpoint opportunities for enhancement.
- Utilization of established methods, tools, and industry best practices.
- Clear identification and definition of services that are straightforward to comprehend, support, and implement.
- Leadership in thought, fostering collaboration and communication within the organization and among stakeholders.
- Development of improvement plans with specific deliverables and measurable results.
- Enhanced efficiency in critical, complex, cross-system business processes.

Harness the power of automation with TSG's RPA solutions tailored for BPO operations. Streamline workflows, improve productivity, and reduce costs with our expert implementation and support services.

UiPath & Automation Anywhere
• Comprehensive Automation Solutions: Attended and Unattended Automations
• Seamless Integration: Setting Up UiPath from Scratch and Integrating with Various Applications
• Enhanced Productivity: Action Center and API Integrations
• Efficient Workflow Management and Data Processing